FREQUENTLY ASKED QUESTIONS
Yes, we strive to provide accurate product images on our website.
However, please note that there may be slight variations in color or appearance due to lighting conditions and monitor settings.
Rest assured that the functionality and quality of the product will remain the same.
Upon completing your purchase, you will receive an order confirmation email that serves as your sales receipt. This email will contain all the necessary details, including:
- Order number
- Purchased items
- Prices
- Any applicable taxes or fees
Please check your email inbox, including the spam/junk folder, for this confirmation email.
If you have created an account on our website, you can also:
- Log in to your account
- View your order history, including sales receipts
We understand that sometimes a product may not meet your expectations. If you wish to return an item, please follow these steps:
Contact our customer support team within 2-3 days of receiving the product to initiate the return process.
You can reach us by:- Phone: +91 9558980801
- Email: inquiry@hiyaautomotive.com
Provide your order number and a detailed explanation of the reason for the return.
Our customer support team will guide you through the return procedure, including:
- Providing you with a return authorization.
- Any necessary shipping instructions.
Ensure that the item is:
- Unused.
- In its original packaging.
- Includes all accessories and documentation.
Once we receive the returned item and verify its condition, we will process your refund according to our refund policy.
Please refer to our refund policy for more details on:- Refund processing times.
- Any applicable fees.
We make every effort to restock popular items as quickly as possible. However, the restocking of items indicated as "out of stock" depends on various factors, including:
- Product availability from our suppliers
- Manufacturing timelines
We recommend:
- Keeping an eye on our website for updates.
- Subscribing to our newsletter to receive notifications on restocked items.
Additionally, you can:
- Reach out to our customer support team to inquire about the specific item you are interested in.
- They will provide you with the most accurate information regarding restocking timelines, if available.
